Support
Need help? Email us at kapuriyashruti9@gmail.com. We reply within 2 business days.
Contact us
- Email: kapuriyashruti9@gmail.com
- Please include your iPhone model, iOS version, the app version (Settings in the app) and the languages you were using.
- For a purchase question, include your Apple order ID from the receipt email.
Frequently asked questions
How do I restore Hey Translator Pro on a new iPhone?
Sign in with the same Apple ID, open the app, go to Settings → Hey Translator Pro and tap Restore purchase.
How do I cancel my subscription?
Open the iPhone Settings app → your name → Subscriptions → Hey Translator, then tap Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid the next charge. Deleting the app does not cancel the subscription.
How do I get a refund?
Purchases are handled by Apple, so refunds are requested from Apple at reportaproblem.apple.com.
Can I translate without internet?
Yes. In the app, open Settings → Offline languages and download the languages you need while you are online. Downloaded languages work on a plane, abroad, or with poor signal. Pro-only languages need an internet connection.
The microphone or camera does not work.
Open the iPhone Settings app → Hey Translator and turn on Microphone, Speech Recognition and Camera. Then reopen the app.
A translation looks wrong.
Translations are produced automatically and can contain mistakes. Try shorter sentences and check that the correct source language is selected. Send us the example by email and we will look into it.
How do I delete my history?
Go to Settings in the app and tap Clear history. History is stored only on your iPhone, and deleting the app removes it.